It costs 5x more money to recruit new customers compared to retaining an existing one. Programs and related systems to influence retention rate include customer loyalty, communications,  reputation management, and segmentation.

Benchmark your acquisition costs by channel, and see the value add from performance marketing, search engine optimization, and search engine marketing strategies. By integrating these functions, customers see far better results.

Measure and impact your communication effectiveness. Driving customer frequency involves delivering the right message or offer, to the right customer, at the right time. CRM and email marketing systems, along with a cohesive segmentation and communication plan help our customers deliver maximum results.

Our customers love comparing their customer lifetime value to acquisition costs to ensure they are forecasting profitability when they recruit new customers with their marketing spend.

Business Performance is led by strategy. Our proven Objective & Key Result goal-setting framework, combined with specialized software, grants you insights into your operation, enables alignment with priorities and helps organizations define and track progress towards their most important objectives.

Information technology drives productivity and businesses have an increased need for integration of digital technologies into all areas of an organization. Technology is fundamentally changing how businesses operate and how they can better deliver value to their internal employees and external customers.

Data, technology and operations can work together to enable business intelligence (BI) by providing the necessary infrastructure and processes to capture, store, process, and analyze data.

• Data collection and management
• Data integration
• Data processing and analysis
• Reporting and visualization
• Continuous improvement

We leverage six sigma lean and agile methodologies, along with business process re-engineering, activity based costing, and business intelligence to measure, set goals, and monitor every piece of the production planning process from start to finish. Optimize operational performance to maximize your top and bottom line.

Security is a top priority for our customers. They don't just want a firewall, they need to create a security and risk management program that can be applied across their organization covering data, on-premise/cloud and user level security. We specialize within regulated business environments, and operationalize security into everything we do across IT and Data, as well as offer it as a separate service. Experts in compliance and standards related to GDPR, CMMC, DFAR/FAR, ISO9001, PCI, IS027001, 510k, HL7, and HIPAA.