The operating-model arc
What discovery surfaced, what we built, what the QBR recalibrated.
Every engagement runs the same three-phase shape, foundation before automation, measured every cycle.
Phase 1, Launch
Immediate- Stood up memberships on the commerce core with entitlement logic.
- Migrated existing members with zero downtime and a clean activation path.
Phase 2, Expo
Next- Solved expo complexity with a headless registration design.
- Custom commerce front end handles money; the event back end handles logistics.
Phase 3, Orchestrate
Ongoing- Middleware enforces one-directional data flow to prevent sync conflicts.
- Each platform can be swapped on its own as needs change.