The operating-model arc
What discovery surfaced, what we built, what the QBR recalibrated.
Every engagement runs the same three-phase shape, foundation before automation, measured every cycle.
Phase 1, Site
First- Shipped a fast, local-SEO-tuned site (Lighthouse 94 desktop, 95 mobile).
- Wired real reviews, service-area pages, and a fast quote path.
Phase 2, Displace
Underway- Built a custom quote builder to replace the incumbent's first module.
- Each module is owned by the business and agent-ready.
Phase 3, Orchestrate
Ongoing- Replace remaining components one at a time, no downtime.
- Orchestrate agents across the owned stack as it grows.